We are often asked, "When is my bill due?" The answer has always been, "Due within 10 days of delivery and delinquent after 30 days of delivery." When a delivery of propane is made your first "bill" is left in the form of a delivery ticket. The delivery ticket is left on a door of the home or in the dome of the tank in a yellow envelop that can be used to send your payment by mail to our office. It is the customer's responsibility to make the payment within 10 days of the delivery. Any deliveries that are not paid within 30 days are considered delinquent and are subject to any and all of the following charges and/or penalties:

18.5% A.P.R. Interest
$2.00 Monthly Billing Charge (starting 7/1/08)
$49.95 Disconnection Fee
$49.95 Reconnection Fee upon payment of deliquent balance
Loss of future charging with our company
Court Cost and other collection fees

These charges can add-up fast! The shut-off and reconnection fees alone add up to $99.90. In the past, we have been able to overlook customers that paid slow, knowing that most of them would pay their balances before they needed more gas. Now due to the higher cost of operation and a larger customer base, the "pay before I get more gas" approach is costing our company too much money. We will no longer overlook this aspect of our business, we simply can not afford too! We do understand that many of our customers live on a fixed income or on a tight budget, so we have the following programs for them to utilize so that we can all benifit from a timely payment.

Budget Billing
Automatic Credit Card Payment Plan
Price Protection Program
Pre-Pay Comfort Program

If you choose not to utilize any of these programs, please note that your payment is expected in full within 10 days of a propane delivery and delinquent after 30 days at which time your gas service may be shut-off without notice and you will be responsible for any and all collection charges. If you find yourself in needed of assistance with paying your bill several local and state agencies offer help with energy assistance, if you contact our office we can direct you to these agencies or may can work out other acceptable payment arrangements.

Being a locally owned and operated business means that we are doing business with our friends and family in the community, we appreciate all our customers and want to serve you to the best of our ability and hope that everyone understands why we must be able to collect payments in a timely fashion. Thank you for your business and if you have any questions regarding our credit policy or your account please contact our office.